Crushing My Hopes
I didn’t recognize the number on caller ID, and when I heard “This is Adele from L’Hermitage” I nearly dropped the phone. L’Hermitage never calls. I serve many luxury hotels but the hard core Beverly-Hills-area establishments (Bel Air, Four Seasons, W, Montage, Beverly Wilshire….) as well as L’Hermitage pay me no mind. I don’t market aggressively, and plenty of doctors are eager to serve them. The guest needed to speak a doctor, Adele informed me. Was I available? I was. “I hope you can help me,” said the guest. I listened, and my heart sank as I realized that L’Hermitage had not seen the light. You can guess what had happened. His request rejected by L’Hermitage’s regular doctor, the guest had demanded that the staff find someone else. Recovering from my dashed hopes, I explained that I could not accommodate him.